btb bet Privacy Policy

How We Handle Your Information

btb bet collects personal information only to the extent necessary to operate a safe, compliant, and enjoyable gaming platform for players in the Philippines. The information we collect falls into two broad categories: information you provide directly when registering or transacting, and technical information generated automatically when you use the platform. We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data handling practices described in this policy apply to every registered account on the platform, regardless of the device or browser used to access it. If you have questions about how your data is handled, the FAQ page is a good starting point.

1. Information We Collect

When you create an account, we collect your full name, date of birth, contact number, email address, and a valid government-issued identification number as required for age and identity verification under applicable Philippine regulations. When you make a deposit or withdrawal, we collect payment method details sufficient to process the transaction through your chosen local channel, such as a mobile wallet or bank account registered in your name. We also collect technical data including your IP address, device type, browser version, and session timestamps to maintain platform security and detect unusual activity. Gameplay data — such as bet history, game session duration, and transaction records — is retained for regulatory compliance and to support any dispute resolution process. We do not collect sensitive personal information beyond what is strictly necessary for account operation and legal compliance.

2. How We Use Your Data

Your personal information is used primarily to verify your identity, process deposits and withdrawals in Philippine pesos, and maintain the security and integrity of your account. We use gameplay and transaction data to detect fraud, prevent money laundering, and comply with the reporting obligations applicable to online gaming platforms serving the Philippines market. Technical data helps us optimise platform performance, resolve technical issues, and improve the mobile experience for Filipino players. We may use your contact details to send you important account notifications, such as security alerts or updates to these policies — we do not send unsolicited promotional messages without your consent. Aggregated, anonymised data may be used internally for product development and platform analytics, but this data cannot be used to identify any individual player.

3. Data Sharing and Third-Party Processors

btb bet does not sell your personal data to any third party under any circumstances. We may share limited personal information with trusted service providers who assist in operating the platform — for example, payment processors that handle PHP transactions through local channels, identity verification partners, and cloud infrastructure providers. All third-party processors are bound by strict data processing agreements that prohibit them from using your information for any purpose beyond the specific service they provide to btb bet. We may also disclose personal information to regulatory authorities or law enforcement agencies in the Philippines when required to do so by applicable law or a valid legal order. In the event of a corporate restructuring or change of ownership, player data may be transferred to a successor entity, and you will be notified of any such change in advance. We do not share your data with advertisers, data brokers, or any organisation outside the scope of platform operations.

4. Data Retention

We retain your personal information for as long as your account remains active and for a minimum period thereafter as required by applicable Philippine regulations governing online gaming and financial record-keeping. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of an account to satisfy anti-money laundering and regulatory audit requirements. Gameplay logs and session data are retained for a shorter period unless they are relevant to an open dispute or investigation. When data is no longer required for legal or operational purposes, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures. You may request information about the specific retention period applicable to your account data by contacting our support team.

5. Your Rights as a Player

As a registered player based in the Philippines, you have the right to request access to the personal information we hold about you and to ask for corrections if any details are inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to our legal obligation to retain certain records for regulatory compliance purposes. If you believe your data has been processed in a manner inconsistent with this Privacy Policy, you have the right to raise a concern with our support team, who will investigate and respond within a reasonable timeframe. You can update your contact details and communication preferences directly through your account settings at any time. For questions about exercising any of these rights, the FAQ page provides guidance on how to reach our support team.

6. Cookies and Technical Tracking

btb bet uses essential cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your mobile browser. We do not use third-party advertising cookies or cross-site tracking technologies. Session cookies are temporary and are deleted when you close your browser, while preference cookies may persist for a limited period to improve your experience on return visits. You can manage cookie settings through your browser, but disabling essential cookies may affect the functionality of certain platform features. No cookie or tracking technology used on the platform is shared with external advertising networks or data aggregators.

7. Security Measures

We apply industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews and maintain incident response procedures to address any potential data breach promptly. In the unlikely event of a security incident that affects your personal data, we will notify you and the relevant authorities in accordance with applicable Philippine data protection requirements. No system is completely immune to risk, and we encourage players to use strong, unique passwords and to keep their account credentials confidential at all times.

8. Changes to This Policy

btb bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When material changes are made, we will post the updated policy on this page with a revised effective date, and registered players will be notified through their account or via the contact details on file. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your information is protected. If you have any concerns about a policy update, please contact our support team before continuing to use the platform.